Selvita is a scientific research organization with a long research tradition in the fields of biology, chemistry, biomedicine, veterinary medicine, pharmacy and related scientific fields, with the purpose of discovering new chemical and biological entities intended for the treatment of various diseases. We are a service organization; our scientists are working on projects, in collaboration with external partners, aimed at discovering a new drug or establishing test systems and platforms that improve the predictability of the research process.
In our IT team, we are looking for a new colleague who will join us in the role of:
IT Helpdesk Technician – 1st Line Support (m/f) – student position
As a 1st Line Support Technician, you will be the first point of contact for our colleagues, ensuring smooth daily operations by providing fast, friendly, and effective technical assistance.
Read more….
Your responsibilities:
User Support
•Deliver first-line technical support for hardware, software, user accounts and connectivity issues
•Assist employees with daily IT requests, access problems, and tool usage
•Provide guidance and basic training on IT tools and procedures
Technical Troubleshooting
•Diagnose and resolve common issues related to Windows OS, mobile devices, connectivity, and applications
•Perform initial incident categorization and escalation to 2nd line/other IT teams when needed
•Troubleshoot basic network issues (Wi-Fi, VPN, LAN connectivity)
Device & System Maintenance
•Install, configure, and maintain PCs, laptops, peripherals, and mobile devices
•Prepare and manage devices for onboarding/offboarding
•Oversee routine updates, patching, and health checks
•Support device inventory and asset lifecycle management
Documentation & Administration
•Maintain accurate records of support activities in the service desk system
•Contribute to internal documentation and user guidelines
•Ensure compliance with internal IT processes, standards, and security procedures
What You Bring:
•BA degree in IT/Computer Science or equivalent practical experience
•Strong knowledge of computer systems, mobile devices, and Windows OS
•Hands-on experience diagnosing and resolving common technical issues
•Good understanding of ITIL best practices (basic level)
•Active written and spoken English
•Experience in an IT Helpdesk/Service Desk environment
What we offer:
•Modern tech & hardware
•Learning opportunities and collaboration with experts
•Supportive, friendly, and high-quality work culture
Please send us your application until 17.2.2026. via application link.
