What this role is all about
Kickstart your career with Infobip’s Customer Support Internship!
Are you a final-year student (BA or MA) studying engineering, tech, applied sciences, or humane sciences? Do you love helping people and want to gain real work experience? Then this internship is for you!
Starting February 2026, join us for 6 months and become part of a global team supporting a platform that reaches 70% of the world’s population.
What you’ll do
- Use your communication skills to help customers solve technical problems — no deep tech knowledge needed!
- Learn how to troubleshoot and find solutions in a fast-paced global environment
- Work alongside experts from different cultures and departments — grow your skills in tech and business
- Get a mentor to guide you and boost your professional growth
- Make a real impact on customer experience and internal processes
What makes you a strong fit
- Final-year undergrad (BA or MA) in engineering, technology, applied sciences, or human sciences
- Strong communication skills and a passion for helping people
- Fluent in Croatian and English
- Available full-time in Zagreb, Vodnjan, or Rijeka on a student contract
- (Bonus) Knowledge of Polish, French or Spanish language (others too)
This is more than just an internship — it’s your chance to kick off a meaningful career in tech, gain confidence, and connect with a global community.
👉 Interested? Apply now and start your journey with Infobip in February 2026!
Internship timeline
- Application deadline (4th of January)
- CV screening & Interview with Talent Acquisition (During December & January)
- Recruitment task (home assignments) (During December & January)
- Interview with Hiring team and selection process feedback (January)
- Start of internship program (February 9th)
- Orientation week in Zagreb Infobip campus (February 9th – 13th)
- Working with the mentor and within a team (February – August)
- End of the Internship program (August)
What the team says about this position
During my internship with the Customer Support team, I gained hands-on experience working with Infobip systems, including understanding SMS traffic, API requests and responses, webhooks, endpoints, as well as the operational dynamics of WhatsApp and Meta platforms. I would like to emphasize that whenever I encountered challenges beyond my current knowledge, I received strong support from my immediate team and the broader Customer Support department at Infobip.
Neo Čikić – Customer Support Technician
Why you’ll love it here
- Orientation week with all interns and a personalized onboarding plan.
- Mentor and team support.
- Being a part of a growing company in a growing industry – we challenge you not to grow!
- Work with people from all over the world. We put the “global” in globalization.
- Possibility to stay on after the internship, depending on your performance and business needs.
Why choose internship at Infobip
- Paid internship program
- Travel allowance as per city of work
- Free lunch
- Free Snacks and Beverages
- Social Events
- Internal Trainings
- Free access to Udemy platform
- Internship welcome package
- Referral Bonus
- Equipment
- On-Site Amenities
If you haven’t already, visit our landing page for more details, which you can find at the link.
Location: Zagreb, Vodnjan, Rijeka
Program starts: 9.2.2026.
You can apply here until December 14th.
Contact for more information: uni@infobip.com
