U.S. Embassy in Zagreb – Information Management Assistant (m/f)

Duties

Incumbent serves as a member of the embassy’s IT team as a technical implementer and solutions consultant, responsible for operation of embassy networks, servers, workstations, and software, as well as recommending and implementing innovative technical solutions to improve business processes. Working in a Microsoft & Cisco hybrid cloud environment the incumbent is also responsible for customer support and training for the mission’s 260 employees from various government agencies to ensure the highest level of customer service. Incumbent also ensures all systems are operated in compliance with Department of State information security policies, standards, and guidelines. This position enjoys a high level of autonomy in fulfillment of duties receiving guidance and direction of the Information Systems Officer.

Qualifications and Evaluations

Requirements:

EXPERIENCE: At least three years of progressively responsible technical experience in systems administration and computer operations support, in a Microsoft Windows environment, is required.

JOB KNOWLEDGE: Must have comprehensive knowledge of systems administration and network operations, as well as in-depth knowledge about Microsoft Windows workstations and servers, as well as standard office productivity software. Must develop a functional knowledge of Department regulations and security requirements related to systems and information security.

Education Requirements:

Completion of baccalaureate degree, in the fields of computer science, information systems management, or equivalent is required.

Evaluations:

LANGUAGE: English Language: Good Working Knowledge (will be tested) and Croatian Language: Fluent.

SKILLS AND ABILITIES: Requires ability to diagnose both hardware and software problems and recommend viable solutions; ability to manage LANs with varying degrees of complexity. Able to communicate effectively with colleagues, USG officials and representatives of the Croatian government and private sector. Must be able to lift 10kgs to a height of 3 feet.

EQUAL EMPLOYMENT OPPORTUNITY (EEO): The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.

Qualifications:

All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info

Benefits:

Agency Benefits:

Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Zagreb, Croatia may receive a compensation package that may include health, separation, and other benefits.

For EFMs, benefits should be discussed with the Human Resources Office.

The pay plan is assigned at the time of the conditional offer letter by the HR Office.

Other Information:

HIRING PREFERENCE SELECTION PROCESS: Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. Therefore, it is essential that these applicants accurately describe their status on the application. Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

HIRING PREFERENCE ORDER:

1. AEFM / USEFM who is a preference-eligible U.S. Veteran*

1. AEFM / USEFM

1. FS on LWOP and CS with reemployment rights **

* IMPORTANT: Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), equivalent documentation, or certification. A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant. The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service. Acceptable documentation must be submitted in order for the preference to be given.

** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.

For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link.

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How to Apply

• Residency (Croatian ID card)/or Work Permit

• University Degree (Mandatory)

• SF-50 (if applicable)

• Resume (optional)

How to Apply:

All candidates must be able to obtain and hold a Public Trust clearance.

Please ensure that you complete all of the language levels required, including the Primary language Croatian.

To apply for this position click the “Submit Application” button. For more information on how to apply visit the Mission internet site.

Required Documents:

In order to qualify based on education, you MUST submit the requested diploma and / or transcripts as verification of educational requirement by the closing date of this announcement. If you fail to provide requested information, or the information you submit is insufficient to verify your eligibility, you will not be considered for this position.

Next Steps:

Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email.

For further information – the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.

Thank you for your application and your interest in working at the U.S. Mission in Zagreb, Croatia.